Loan Servicer and Lender Loss Mitigation and Short Sale Contacts
Tuesday, January 13, 2009 9:27If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!
Listed below are as many of the Lender phone numbers for their loss mitigation and short sale departments that I have been able to accumulate. I have used some of these, but obviously not all of them. If you have numbers to add or corrections please send me an email.
You can also access the following link lists:
- 1. 24 National Real Estate Associations
2. 49 National REO Bank Sites
3. 81 Loan Mitigation and Short Sale Lenders
4. 100 Real Estate Websites
5. 100s of State Real Estate Investor Associations and Clubs
6. 101 Foreclosure Websites
7. 3000+ County Tax Assessor and Recorder Websites
8. Real Estate Directory and Free Reciprocol Link Submission
Lender/Loan Servicer Loss Mitigation Phone Numbers & Contact Information:
ABM AMRO Mortgage
(800) 783-8900
Web: Accredited Home Lenders
(877) 683-4466
Acqura Loan Services
866-660-5804
www.acqura.net
AMC Mortgage Services (Also handles loans originated by Ameriquest and Argent)
(800) 211-6926
1600 McConnor Parkway
Schaumburg, IL 60173
Web: www.myamcloan.com/malwebapp/begin.do
American General
Loss Mitigation: Phone: 770 614 6005
American Home Mortgage Corp.
(877) 304-3100
American Home Mortgage Servicing, Inc.
877-374-3100
optiononeonline.com
Ameriquest Mortgage (Debt collection — see AMC Mortgage Services)
(800) 211-6926
AmTrust Bank (aka Ohio Savings Bank)
(888) 696-4444
Aurora Loan Services (Debt collection)
(800) 550-0508 or 800-550-0509
By Overnight Mail
601 5th Avenue
Scottsbluff, NE 69361
Attn: Customer Service
By Regular Mail:
P.O. Box 1706
Scottsbluff, NE 69363
E-mail: ccnmail@alservices.com
Web: www.myauroraloan.com
Avelo Mortgage LLC
(866) 992-8356*
Bank of America.
Loss Mitigation: 1-800-846-2222 or 716-635-2000 or 800-846-2222
Authorization Fax: 716-635-7265
Short Sale Package Fax: 716-635-7255
Bank of New York- Loss Mitigation
Phone: 212-495-1784
Fax: 212-415-2035
Bank of America - Good Luck dealing with this group - They hate homeowners and are difficult to work with.
716-635-2982
BB&T Mortgage
(800) 827-3722
Beneficial (800) 333-5848
Carrington Mortgage Services
800-790-9502
myloan.carringtonms.com
Cendant Loss Mitigation
Phone: 800-750-2518.
fax: 856-917-8334
Central Pacific Bank
(800) 342-8422*
Charter One
(800) 234-6002
Chase
(800) 548-7912
Chase Loss Mitigation (877) 838-1882 ext 52195 The Number you will be directed to after you give your loan number: (866) 665-7629 (business hours are 11AM-8PM M-TH, 8AM-12PM F) You can also try (510)652-0401
Chase Home Finance (800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service)
Chase Home Finance-New Jersey (800) 446-8939* Chevy Chase Bank (800) 933-9100*
Web: chaseonline.chase.com/chaseonline/logon/sso_logon.jsp?fromLoc=ALL&LOB=COLLogon
Chase Manhattan Mortgage
(800) 446-8939 (Ohio Servicing Center)
(800) 526-0072 (Florida Servicing Center)
(800) 527-3040 x533 (Florida Servicing Center)
Homeowners Assistance Department (foreclosure)
phone: 1-800-446-8939
Fax: (614) 422-7259
additional numbers
1-800-981-3792
fax 1-858-605-3006
Chevy Chase Bank
(800) 933-9100
Web: www.chevychasebank.com/htm/payment.html (Payment Addresses)
Citi Financial Mortgage
(800) 753-3673
Citi Financial
Foreclosure 800.424.3562
800.423.8158
800.848.7491
Dial by Extension 800.888.6001
Citi Mortgage
Loss Mitigation 800.682.2286
Foreclosure 877.202.3846
Loss Mitigation 866.357.6015
Loss Mitigation Fax 248.488.7727
Workout Fax 248.488.8357
Loss Mitigation 866.357.0614
First American
800.511.1278
Workout Fax 636.256.2884
Countrywide
(800) 262-4218 (good luck dealing with this company - they have NO desire to help homeowners)
Web: customers.countrywide.com/se…t_login254.asp
Countrywide Loss Mitigation:
Phone: 800-669-6607
fax: 800-658-0395
Ditech
(800) 852-0656 (800) 449-8582
Downey Financial Corp.
(800) 824-6902, ext. 6696
EMC
(800) 723-3004
P.O. Box 141358
Irving, TX 75014-1358
Web: www.emcmortgageservicing.com/ccn/ccnsecurity.asp
EverBank
(800) 669-7724 ext. 4730
Equity One
(Debt collection) (866) 361-3460
Fairbanks Loss Mitigation :
Phone: 888 818 6032
customer service fax 904 232 4607
First Horizon Home Loans
(800) 489-2966 or 800-364-7662
Fifth Third Bank
(800) 375-1745 Option 3
First Horizon Home Loans
Phone: 800 707-0139 ask for ext: 17305
First Merit Bank
(888) 728-9931
Flagstar Bank
(800) 968-7700, ext. 9780
Fremont Investment & Loan
(866) 484-0291
GMAC Mortgage
(800) 850-4622 or 800-799-9250
GreenPoint Mortgage Funding
(800) 784-5566, ext. 5383*
Green Tree (877) 816-9125
Home Loan Services, Inc. (d/b/a First Franklin Loan Services and NationPoint Loan Services)
800-500-5022
Homecomings Financial
(800) 850-4622*
Loss Mitigation
Phone1: 800-206-2901
Phone2: (858)-874-7417
HomeEq Mortgage Servicing ( Debt collection)
(866) 822-1471 or 800-867-7378
Household Finance (A HSBC Co.)
(800) 333-5848
Household Mortgage
(800) 333-4489
HSBC Consumer Lending
800-333-5848
HSBC Mortgage Services 800-365-6730
HSBC Mortgage (800) 338-6441
Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
(888) 648-3124 Loss Mit
(732) 352-7519 Fax
Web: us.hsbc.com/personal/mortgage/existing/difficulties.asp
Huntington National Bank
(800) 323-4695
Indymac Bank
(877) 736-5556
C/O Loan Resolution Department
P.O Box 7014
Pasadena, CA 91107
(Monday - Friday 6:15am-7:15pm. (Pacific Time)
Web: www.indymacbank.com/contactus/loanResolution.asp
Irwin Mortgage
(888) 218-1988
P.O Box 7014
Pasadena, CA 91107
Web: www.irwinmortgage.com/wps/portal/!ut/p/cxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLN4g3sdAvyHZUBAAqwx 9c
E-mail: deliquency.prevention@irwinmortgage.com
James B. Nutter & Company
(800) 315-7334
JPMorgan Chase Prime Loans 800-446-8939
JPMorgan Chase Non-Prime 877-838-1882
JPMorgan Chase Home Equity 866-582-5208
Key Bank
(800) 422-2442
LaSalle National Bank
(800) 783-8900
Litton Loan Servicing
(800) 999-8501 or (800) 548-8665
Fax (713) 966-8820
4828 Loop Central Drive
Houston, Texas 77081-2226
Web: www.littonloan.com/index.asp
Litton Loss Mitigation:
Phone: 713-966-8803
Loss Mitigation Department Hours:
Monday Eastern: 9 a.m. - 7 p.m. Central:8 a.m. - 6 p.m. Mountain:7 a.m. - 5 p.m. Pacific:6 a.m. - 4 p.m.
Tuesday-Thursday Eastern:9 a.m. - 9 p.m. Central:8 a.m. - 8 p.m. Mountain:7 a.m. - 7 p.m. Pacific:6 a.m. - 6 p.m.
Friday Eastern:10 a.m. - 6 p.m. Central:9 a.m. - 5 p.m. Mountain:8 a.m. - 4 p.m. Pacific:7 a.m. - 3 p.m.
Default Counseling Department representatives are also available most weekends on Saturday from 8 a.m. to 12 p.m. and Sunday from 10 a.m. to 2 p.m. (CST).
Midland Mortgage
(800) 552-3000 or (800) 654-4566
Web: www.mymidlandmortgage.com/MyMortgage/Login/Login.asp
Mortgage Lenders Network
(800) 691-0129
E-mail: customerservice@mlnusa.com
Web : www.mlnusa.com/customers/info_credithelp.asp
Mortgage Electronic Registration Systems
(MERS) (888) 679-6377
National City
(800) 367-9305, Ext. 53221 or (800) 523-8654
Attention: Homeowner’s Assistance
3232 Newmark Dr.
Miamisburg, Ohio 45342
(8AM-10:30PM ET, Monday - Thursday)
(8AM-5PM ET, Friday)
(8AM-Noon, Saturday)
Web: www.nationalcitymortgage.com/service_assistance.asp
National City Mortgage - Loss Mitigation
Phone: 937-910-3563
Nationwide Advantage Mortgage Company
(800) 356-3442, ext. 6002*
NationStar Mortgage
(888) 850-9398* Press 0 for operator or 888-480-2432
New Century Financial Now Carrington Mortgage Services
(800) 790-9502 or (877) 206-9904
(6:00 a.m. to 7:00 p.m. Pacific Time, Monday - Thursday)
(6:00 a.m. to 6:00 p.m. Pacific Time, Friday)
Web: myloan.newcentury.com/webapps/servicing/myloans/index.do
NovaStar Mortgage Loan Resolution Department
888-743-0774 Non-English: (888) 743-0774, ext. 4523
Ocwen Federal Bank
(800) 746-2936 or (877) 596-8560 or 877-596-8580
Web: www.ocwencustomers.com/csc_fa.cfm
Attention: Financial Information
12650 Ingenuity Drive
Orlando, Florida 32826
or
Ocwen Financial Corporation
1661 Worthington Rd., Suite 100
West Palm Beach, Florida 33409
Phone: 877-226-2936
For serving Ocwen with legal process, please send to their registered agent:
Corporation Service Company
2711 Centerville Road, Suite 400
Wilmington, DE 19808
Phone: 561-682-8000, x8386
Option One
(866) 711-1962 or (888) 275-2648
Web: www.oomc.com/servicing/servicing_baifaqs.asp
PHH Mortgage (Formerly Cendant)
(800) 257-0460
For borrowers facing possible delinquency: (800) 330-0423*
For borrowers in the foreclosure process: (800) 750-2518
ResMae Mortgage Corp.
(877) 473-7623, ext. 5944
Saxon
(800) 665-7367 or 888-325-3502
Saxson Loss Mitigation:
Phone1: 262-502-6724
Phone2: 817-665-6537
Phone3: 414-278-8068
Select Portfolio Servicing
(888) 818-6032
Fax: (801) 293-3936
Loan Resolution Department
P.O. Box 65250
Salt Lake City, UT 84165-0250
(Monday - Thursday 10:00 a.m. - 10:00 p.m. EST)
(Friday 10:00 a.m. - 7:00 p.m. EST)
(Saturday 9:00 a.m. - 1:00 p.m. EST)
Web: www.spservicing.com/services/customer/loanresolution.htm
SkyBank
(800) 290-3359
Sun Trust Mortgage
(800) 634-7928 or 800-443-1032
PO Box 26149
Richmond, VA 23260-6149
Mail Code RVW 3003Web: www.suntrustmortgage.com/generalquestions.asp #
Third Federal Savings
(888) 844-7333
US Bank
(800) 365-7900
Wachovia Bank of Delaware
(866) 642-8608
Washington Mutual (now part of Chase)
(866) 926-8937 or (888) 453-3102 or (800) 478-0036 or (800) 254-3677
Washington Mutual- Loss Mitigation
Phone: 800-496-9633
phone: 904-281-3900 Collections Dept.
Phone: 866-356-5789 Foreclosure Dept.
Fax: 818-775-2010
Waterfield Mortgage
(800) 957-7245
Fax: (260) 459-5390
c/o Loss Mitigation Dept.
7500 W. Jefferson Blvd.
Fort Wayne, IN 46804
(7 am – 10 pm EST Monday – Thursday)
(7 am – 9 pm EST Fridays)
(8 am – 2 pm EST Saturdays)
Wells Fargo
(877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986 for payment assistance
Borrower Counseling Services
Monday - Friday 8:00 a.m. - 9:00 p.m., CT
Saturday 9:00 a.m. - 2:00 p.m., CT
Web: www.wellsfargo.com/mortgage/account/
Wells Fargo Loss Mitigation
Phone: 800 or 888.231.0757
877) 216-8448 Loss Mitigation
(800) 551-9808 Borrower Assistance
(800) 868-0043 Home Owners in Foreclosure
(800) 352-7654
Wendover Financial Services Corporation
(800) 934-1081 or (800) 436-1022
Whitney National Bank’s Loss Mitigation
Phone: 1-800-347-7272
Wilshire Credit Corporation
(888) 502-0100 or 888-917-1050
P.O. Box 8517
Portland, OR 97207-8517
From 6 a.m. to 5 p.m. (Pacific time) Monday through Friday
To Our Success,
Mark
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jeff pinter says:
April 26th, 2009 at 6:16 am
I am glad I had a chance to read your message, if you have more information elsewhere let me know or post it here.
Mr. Kelly Johnson says:
June 28th, 2009 at 1:35 pm
I can add quite a bit to your list. I have too many loss mit contacts to list here, so I put it in Microsoft Excel and made it available free on my website.
http://www.realestatedump.com/loss_mitigation_contact_list_104696.html
Hope it helps.